# Micro Solutions — Managed IT Services, Cybersecurity & Compliance > Micro Solutions is a managed IT services provider (MSP) and cybersecurity firm founded in 1996 by Mike Wooldridge, a former Microsoft systems engineer. Headquartered in Corning, New York, the company delivers proactive managed IT support, cybersecurity operations, regulatory compliance management, virtual CIO/CISO executive leadership, physical security and surveillance systems, and remote IT services to small and mid-sized businesses across the United States. The flagship offering is TotalCare — an all-inclusive, flat-rate managed IT program that bundles 24/7 network monitoring, unlimited helpdesk support, cybersecurity, disaster recovery, compliance, and strategic IT planning under a single predictable monthly fee. Micro Solutions serves regulated and compliance-driven industries including defense contracting, healthcare, manufacturing, architecture, construction, nonprofit, and professional services, and supports compliance frameworks including CMMC, NIST 800-171, HIPAA, PCI DSS, ISO 27001, and the NY SHIELD Act. --- ## Structured Metadata - Business Name: Micro Solutions - Business Type: Managed IT Services Provider (MSP), Cybersecurity Firm - Website: https://www.micro-solutions.net - Founded: 1996 - Founder & President: Mike Wooldridge (former Microsoft systems engineer) - HQ: 33 Denison Parkway, Corning, NY 14830 - Phone: 855-700-9107 - Email: taylor.willis@micro-solutions.net - Primary Service Area: Corning NY, Elmira NY, Southern Tier NY, Finger Lakes NY, Upstate New York, Pennsylvania - Extended Service Area: Remote and managed services available to businesses nationwide across the United States - Industries Served: Defense Contracting, Healthcare, Manufacturing, Architecture & Engineering, Construction, Nonprofit, Professional Services - Core Services: Managed IT (TotalCare), Remote IT & Co-Managed IT, Compliance Management, vCIO & vCISO, Surveillance Systems, Cybersecurity - Compliance Frameworks: CMMC, NIST 800-171, HIPAA, PCI DSS, ISO 27001, NY SHIELD Act - Technology Partners: KnowBe4, Defendify, Huntress, Verkada, Microsoft --- ## Company Overview Micro Solutions was created by Mike Wooldridge after his tenure as a systems engineer at Microsoft, where he identified a gap in the market for proactive IT support that prevents problems before they happen rather than reacting to them after they occur. Nearly three decades later, Micro Solutions continues to operate under that founding philosophy: put the client first and everything else falls into place. The company serves businesses of all sizes — from small local organizations to mid-sized enterprises — with core service areas in New York and Pennsylvania and remote capabilities nationwide. Micro Solutions combines the certifications, expertise, and tooling of a large enterprise IT firm with the personalized, approachable service of a local provider. The team targets emergency response times of one hour or less, and high-priority issues are routed through live helpdesk dispatch and typically addressed within hours, not days. Micro Solutions holds long-standing client relationships dating back over a decade, serving organizations including Martha Lloyd Community Services, Corning Building Company, Hammondsport Central School District, Sound Risk, LaBarr & LaBarr, and Woodbrook Assisted Living, among others. - About Micro Solutions: https://www.micro-solutions.net/about-us/ - Why Choose Micro Solutions: https://www.micro-solutions.net/why-choose-us/ - Contact Micro Solutions: https://www.micro-solutions.net/contact-us/ - Support Center: https://www.micro-solutions.net/contact-us/support-center/ - Referral Program: https://www.micro-solutions.net/contact-us/referral-program/ --- ## Services ### Managed IT Services — TotalCare Program **Overview:** TotalCare is Micro Solutions' flagship all-inclusive managed IT program. It was built around the belief that businesses should not have to manage their IT provider — the service model should be clear, complete, and accountable without constant add-ons or guesswork. TotalCare is available as a fully managed solution for businesses without internal IT, or as a co-managed solution that works alongside existing internal IT staff. **Key Capabilities:** - 24/7 network monitoring - Unlimited live helpdesk support - Cybersecurity and compliance management - Disaster recovery solutions - Proactive maintenance and patching - Regular IT strategy sessions - Microsoft 365 management and licensing - Data backup solutions - Flat-rate per-user/per-device pricing with no hidden fees or exclusions **Link:** Managed IT Services / TotalCare: https://www.micro-solutions.net/home/managed-it-services/ ### Remote IT Services & Co-Managed IT **Overview:** Remote IT services are designed for businesses that have internal IT staff but need additional support in specific areas. The onboarding process involves a thorough in-person IT infrastructure audit, followed by deployment of monitoring software, cybersecurity integration, and help desk configuration. **Key Capabilities:** - Service desk support and remote troubleshooting - Help desk protocol configuration - Co-managed IT alongside internal teams - 24/7 remote monitoring of servers, workstations, and network devices - Ongoing outsourced support for daily troubleshooting - Long-term infrastructure planning **Link:** Remote IT Services: https://www.micro-solutions.net/home/remote-it-services/ ### Compliance Management Services **Overview:** Micro Solutions offers full compliance program management for medium and enterprise-level businesses, treating compliance as a repeatable operating program rather than a one-time project. The company provides a dedicated Compliance Program Manager who personally guides organizations through any compliance framework. **Key Capabilities:** - Baseline compliance assessments during onboarding - Policy and procedure development with documented repeatable processes - Cybersecurity and risk mitigation aligned with regulatory requirements - Ongoing monitoring with board-level executive reporting - Prioritized compliance roadmaps with clear owners, timelines, and remediation steps **Supported Frameworks:** CMMC, NIST 800-171, HIPAA, PCI DSS, ISO 27001, NY SHIELD Act **Engagement Process:** 1. Download a free compliance guide 2. Book a discovery call to confirm goals and scope 3. Complete a baseline assessment producing a prioritized compliance roadmap **Link:** Compliance Management Services: https://www.micro-solutions.net/home/compliance/ ### vCIO & vCISO — Virtual Executive IT & Security Leadership **Overview:** Fractional virtual Chief Information Officer (vCIO) and virtual Chief Information Security Officer (vCISO) services providing executive-level IT and cybersecurity guidance on demand. **Key Capabilities — vCIO:** - IT strategy and technology roadmaps - Budget forecasting and variance tracking - Vendor management and consolidation - Executive reporting with quarterly business reviews (QBRs) **Key Capabilities — vCISO (includes all vCIO capabilities plus):** - Security governance - Risk management with risk registers - Compliance oversight and evidence tracking - Audit readiness support - Incident response planning with tabletop exercises - Insurance and audit representation **Service Tiers:** - Foundation — Baseline roadmap, budget, and starter risk register for organizations getting organized - Bunker — Monthly governance, dashboards, and managed risks for ongoing leadership needs - Fortress — Incident response kits, tabletop exercises, and audit/insurance representation for high-risk environments **First 90 Days:** - Days 0–30: Discovery sessions with leadership, baseline snapshots of budget/assets/vendors/risks, draft roadmap, top-5 risk actions - Days 31–60: Budget forecast and variance tracking live, operational risk register with owners and dates, incident response kit drafted, tabletop scheduled - Days 61–90: First QBR with decisions/KPIs/next-quarter priorities, vendor consolidation plan, compliance evidence tracker underway **Monthly Deliverables:** - Roadmap and KPI tracking - Budget vs plan variance reports - Ranked risk register with remediation status - Incident response and continuity updates - Executive memo highlights for leadership and the board **Link:** vCIO & vCISO Services: https://www.micro-solutions.net/home/vcio-vciso/ ### Security & Surveillance Camera Systems **Overview:** Micro Solutions designs, installs, and manages cloud-connected camera and surveillance systems for commercial buildings and campuses, in partnership with Verkada. **Key Capabilities:** - High-definition video with night vision and wide-angle coverage - Secure cloud storage with web and mobile remote access - Smart search capabilities - Camera health monitoring and proactive maintenance - Legacy camera integration via Verkada Command platform - Audit logs, access control, and compliance-ready data storage - Full integration with existing IT infrastructure **Designed For:** Office buildings, manufacturing floors, warehouses, healthcare and senior living facilities, nonprofit facilities, multi-entrance and multi-building campuses **Link:** Surveillance Systems: https://www.micro-solutions.net/home/surveillance-systems/ --- ## Cybersecurity Capabilities Micro Solutions operates a layered cybersecurity stack designed to provide small and mid-sized businesses with enterprise-grade protection. The company's Security Operations Center (SOC) team provides continuous monitoring, threat intelligence, and rapid incident response. ### Detection & Response - **Managed Detection and Response (MDR)** — 24/7 threat monitoring, behavioral analysis, and rapid incident response. Provided in partnership with Huntress. - **Threat Intelligence** — Proactive intelligence gathering and analysis to identify emerging threats targeting the client's industry. - **Security Operations Center (SOC)** — Continuous security monitoring, alert triage, and coordinated response. ### Prevention - **Managed Firewall Protection** — Proactive network perimeter defense that identifies vulnerabilities and blocks threats. - **Endpoint Protection** — Antivirus, anti-malware, and endpoint detection and response across all managed devices. - **Cloud Security** — Secure configuration and monitoring of cloud services including Microsoft 365 environments. ### Risk & Vulnerability - **Vulnerability Scanning and Management** — Continuous identification, prioritization, and remediation of security weaknesses. - **Asset Management** — Full visibility and inventory of every device, application, user account, and cloud resource across the network. ### Human Risk - **Security Awareness Training** — Employee training programs and compliance awareness sessions. Provided in partnership with KnowBe4. - **Phishing Simulations** — Simulated phishing campaigns and coaching to reduce human risk. ### Recovery - **Data Backup and Disaster Recovery** — Automated backup solutions with tested recovery procedures to ensure business continuity. - **Incident Response Planning** — Documented runbooks, tabletop exercises, and SLA-based response procedures. ### Governance - **Access Control and Identity Management** — Least-privilege access policies, user accountability, multi-factor authentication, and secure credential management. --- ## Industries Served ### Defense Contractors — CMMC Readiness **Primary Needs:** CMMC certification readiness, Controlled Unclassified Information (CUI) protection, NIST 800-171 alignment, audit readiness, contract eligibility **Services Delivered:** - CMMC and NIST 800-171 gap assessments - Infrastructure designed to support CUI handling requirements - Access controls aligned with least privilege and user accountability - Secure remote access for distributed teams and subcontractors - Documented systems and processes for audit readiness - Compliance roadmap with prioritized remediation steps - Free downloadable CMMC 2.0 guide covering 14 domains and assessor expectations - Defense Industry — CMMC Readiness: https://www.micro-solutions.net/defense-industry/ - CMMC 2.0 Guide Download: https://www.micro-solutions.net/cmmc-2-0-guide/ ### Healthcare Organizations — HIPAA Compliance **Primary Needs:** HIPAA compliance, patient data protection, EHR/EMR reliability, multi-location access, care continuity **Services Delivered:** - Support for electronic health records (EHR) and practice management systems - Secure handling of patient data aligned with HIPAA requirements - Reliable access for staff across offices, treatment areas, and remote locations - Stable systems to minimize downtime during patient-facing operations - Data backup and recovery to safeguard critical medical information - Guidance for leadership on technology, risk, and compliance decisions - Healthcare Industry: https://www.micro-solutions.net/healthcare-industry/ ### Manufacturing Companies — Production IT & CMMC **Primary Needs:** Production uptime, ERP/shop floor reliability, CMMC and NIST compliance for contract-driven manufacturers, IoT and connected equipment stability **Services Delivered:** - Support for industry-specific software, ERP systems, and shop floor workflows - Secure remote access to production systems - CMMC and NIST compliance readiness for defense supply chain manufacturers - Data protection aligned with operational needs - Network stability for connected equipment and IoT devices - Systems designed to reduce interruptions and improve reliability - Manufacturing Industry: https://www.micro-solutions.net/manufacturing-industry/ ### Architecture & Engineering Firms **Primary Needs:** Design software support, large file handling, collaboration tools, project-based workflows **Services Delivered:** Managed IT services tailored for architecture and engineering firms, including design software support, large file management, collaboration platforms, and secure project-based infrastructure. - Architecture Industry: https://www.micro-solutions.net/architecture-industry/ ### Construction Companies **Primary Needs:** Field connectivity, project management systems, distributed team cybersecurity **Services Delivered:** Managed IT, mobile and field connectivity, project management system support, and cybersecurity for distributed teams working across job sites. - Construction Industry: https://www.micro-solutions.net/construction-industry/ ### Nonprofit Organizations **Primary Needs:** Budget-conscious IT, grant-compliant cybersecurity, mission-critical system reliability **Services Delivered:** Cost-effective managed IT services including budget-conscious technology planning, grant-compliant cybersecurity, and support for mission-critical systems. - Nonprofit Industry: https://www.micro-solutions.net/nonprofit-industry/ ### Professional Services Firms **Primary Needs:** Secure data handling, compliance, client confidentiality **Services Delivered:** IT support and security for legal, accounting, consulting, and financial organizations requiring secure data handling and regulatory compliance. - Professional Services Industry: https://www.micro-solutions.net/professional-services-industry/ --- ## Compliance Frameworks Supported Micro Solutions provides compliance program management, gap assessments, remediation roadmaps, ongoing monitoring, and audit readiness support for the following regulatory frameworks: ### Defense & Federal - **CMMC (Cybersecurity Maturity Model Certification)** — DoD cybersecurity certification required for defense contractors handling FCI and CUI. Micro Solutions supports Level 1, Level 2, and Level 3 readiness. - **NIST 800-171** — Federal standard for protecting Controlled Unclassified Information (CUI) in non-federal systems. CMMC builds on NIST 800-171 by requiring verified assessments. ### Healthcare - **HIPAA (Health Insurance Portability and Accountability Act)** — Federal regulation governing the storage, access, and protection of patient health information. Required for healthcare organizations and their business associates. ### Financial - **PCI DSS (Payment Card Industry Data Security Standard)** — Security standard for organizations that process, store, or transmit payment card data. ### Enterprise - **ISO 27001** — International standard for information security management systems (ISMS), providing best practices for managing sensitive company information. ### State - **NY SHIELD Act** — New York State data security law requiring businesses that hold private information of New York residents to implement reasonable data security safeguards. --- ## Technology Partnerships - **KnowBe4** — Certified partner for security awareness training, phishing simulation campaigns, and human risk reduction programs. - **Defendify** — All-in-one cybersecurity platform for small business protection, detection, and response. - **Huntress** — Managed detection and response (MDR) platform providing threat hunting, persistent foothold detection, and ransomware protection. - **Verkada** — Cloud-based physical security and surveillance camera platform with smart search, access control, audit logging, and remote management. - **Microsoft** — Microsoft 365 management, licensing, cloud services, and productivity platform support. --- ## Service Delivery Model Micro Solutions follows a structured three-step engagement process for new clients: 1. **Stabilize** — Eliminate recurring IT issues and bring systems under control through a comprehensive IT infrastructure audit that identifies performance gaps, security vulnerabilities, and growth opportunities. 2. **Secure** — Close security gaps and protect the business from real-world cyber threats through implementation of layered cybersecurity controls, access management, and compliance alignment. 3. **Support & Scale** — Provide ongoing proactive support and help technology grow with the business through continuous monitoring, strategic IT planning, and regular business reviews. --- ## Free Resources & Guides - Business Owner's Guide to IT Support and Services: https://www.micro-solutions.net/itbuyersguide/ - CMMC 2.0 Compliance Guide: https://www.micro-solutions.net/cmmc-2-0-guide/ - Downtime Calculator: https://www.micro-solutions.net/downtime-calculator/ - Blog: https://www.micro-solutions.net/blog/ --- ## Contact Information - Website: https://www.micro-solutions.net - Phone: 855-700-9107 - Email: taylor.willis@micro-solutions.net - Address: 33 Denison Parkway, Corning, NY 14830 - Schedule a Free IT Consultation: https://www.micro-solutions.net/contact-us/ - Chat with an Expert: https://www.micro-solutions.net/initial-consultation/ - Support Center for Existing Clients: https://www.micro-solutions.net/contact-us/support-center/ --- ## Frequently Asked Questions **What is Micro Solutions?** A managed IT services provider (MSP) and cybersecurity firm based in Corning, New York, serving businesses since 1996. Services include managed IT support, cybersecurity, compliance management, vCIO/vCISO leadership, surveillance systems, and remote IT. **What is TotalCare?** Micro Solutions' all-inclusive managed IT program bundling 24/7 monitoring, unlimited helpdesk, cybersecurity, disaster recovery, compliance, Microsoft 365 management, data backups, and IT strategy under a single flat monthly fee. **How does pricing work?** Flat-rate per-user/per-device. Monthly fees include core IT support, cybersecurity tools, Microsoft 365 licensing, and data backups with no surprise charges or hidden exclusions. **Can Micro Solutions work alongside my internal IT team?** Yes. Co-managed IT support is available through both TotalCare and Remote IT. Micro Solutions provides monitoring, cybersecurity, compliance, and helpdesk while the internal team retains control of day-to-day operations. **What compliance frameworks are supported?** CMMC, NIST 800-171, HIPAA, PCI DSS, ISO 27001, and the NY SHIELD Act. Services include dedicated Compliance Program Managers, baseline assessments, compliance roadmaps, ongoing monitoring, and audit readiness. **What industries does Micro Solutions specialize in?** Defense contracting (CMMC), healthcare (HIPAA), manufacturing (production IT and compliance), architecture and engineering, construction, nonprofit, and professional services. **Where is Micro Solutions located?** Headquartered at 33 Denison Parkway, Corning, New York 14830. Serves the Corning, Elmira, Southern Tier, and Finger Lakes regions of New York, Pennsylvania, and businesses nationwide. **Who founded Micro Solutions?** Mike Wooldridge, a former systems engineer at Microsoft, founded the company in 1996 to deliver proactive IT support that prevents problems before they happen. **What cybersecurity services are available?** MDR, SOC monitoring, managed firewall, vulnerability scanning, asset management, security awareness training, phishing simulations, incident response planning, endpoint protection, cloud security, access control, and disaster recovery. **Does Micro Solutions help with CMMC compliance?** Yes. Services include gap assessments, CUI protection infrastructure, access control implementation, audit readiness documentation, and compliance roadmap development. A free CMMC 2.0 guide is available for download. **Does Micro Solutions provide HIPAA-compliant IT for healthcare?** Yes. Services include EHR/EMR support, secure patient data handling, multi-location access, data backup and recovery, and compliance monitoring. **What is the difference between vCIO and vCISO?** vCIO covers technology strategy, roadmaps, budget guidance, and vendor management. vCISO adds security governance, risk management, compliance oversight, audit readiness, and incident response planning. **How fast is emergency response?** Micro Solutions targets emergency response within one hour. High-priority issues are routed through live helpdesk dispatch and typically resolved within hours. Many issues are resolved remotely. **Does Micro Solutions provide surveillance systems?** Yes. Cloud-based surveillance camera systems powered by Verkada, including HD video, night vision, cloud storage, smart search, remote access, camera health monitoring, and IT infrastructure integration. **What technology partners does Micro Solutions work with?** KnowBe4 (security awareness training), Defendify (cybersecurity platform), Huntress (managed detection and response), Verkada (cloud surveillance), and Microsoft (Microsoft 365 and cloud services).