Micro Solutions TotalCare computer support program has proven to be very thorough and comprehensive. Our dedicated vCIO has provided us with high level technology planning, systems replacement scheduling, software vendor cohesiveness and an overall technology system that is much more efficient. Although this agreement is double what The Rockwell was paying previously, the response time to questions by staff has been excellent and having proactive support of our systems gives us "peace of mind" that Museum operations will continue without interruption. If you do not have a dedicated IT group and have never been exposed to this level of service before, you may not know what you are missing out on until you have a qualified IT professional evaluate your business and determine your needs. I recommend contacting Micro Solutions.
Corning Building Company
Credit and Collections Manager
As a long term client of Micro Solutions we take a lot of comfort in the excellent responsiveness we enjoy working with Micro Solutions. Over the years Micro Solutions has made suggestions about our technology and upgrades but also understand that budgets don't always support the latest technology, this is never an issue and our level of service continues to be very high. I would without hesitation recommend Micro Solutions to any business who needed an IT Support partner.
Director of Business Development
As our company began looking into possible cloud computing services we engaged with Micro Solutions to help us navigate this new technology. Micro Solutions has a deep understanding of Amazon Web Services which appealed to us for virtual desktops. While Micro Solutions is not the cheapest IT Support Provider in the area they possessed the expertise and breadth of knowledge required through their long history of work with small businesses to Fortune 500 companies. Employees with a high level of expertise don't come cheaply but if you want it done right you hire employees with expertise. Micro Solutions provides piece of mind in developing and supporting a system that is monitored, secured and has a very high level of availability. This isn't something a startup or smaller shop is going to be able to provide and larger IT Providers won't provide the level of attention. If you are a business who takes your technology very seriously you should be contacting Micro Solutions.
YAW Automation, Inc.
Our company called upon Micro Solutions 14 years ago to help with a data management issue that was created by another IT contractor. They successfully reversed the issue and we have relied on them for all of our IT needs from then on. With every need that arises, we're confident that we'll receive a high level of support and responsiveness. With a solid understanding of our small company, Micro Solutions is able to stay current with our day to day and long term needs, making recommendations as needed and supporting existing hardware. Micro Solutions has been a consistent and reliable resource to support our company and I strongly recommend them to anyone in the market for IT support.
Prattsburgh Central School District
Jefferey A. Black
Superintendent of Schools
I am pleased to serve as a reference for Micro Solutions. They have served our small rural school district with a level of service that a large corporation would expect. They are professional, current and motivated to help us grow our technological capabilities. We utilize direct and helpdesk resources, both platforms provide quality service.
Guthrie Federal Credit Union
Having worked with previous 3rd party IT Consultants we based our decision to work with Micro Solutions on their reputation. Knowing a little bit about Micro Solutions we were able to call several of their clients and speak directly to CEO's and business owners. Each and every business we spoke with talked about the high level of responsiveness and expertise they enjoyed working with Micro Solutions. It is without hesitation that I recommend Micro Solutions.
Martha Lloyd Community Services
Since starting our partnership with Micro Solutions several years ago we have enjoyed a very high level of response to issues big and small. Micro Solutions has worked very closely with our internal staff in assisting of remediation of more complex issues. With an initial in-depth assessment of our technology and the upgrades required to bring our technology up to standards, Micro Solutions has been there every step of the way. I would without reservation recommend Micro Solutions to anyone.
Welch & Zink
George Welch, Jr.
Partner, Welch & Zink
Whether the issue is big or small, I am always confident our call for assistance will be made a top priority and will be responded too very quickly. Not only is the response to our call quick the work to remediate our issue is also started quickly. Micro Solutions has helped Welch & Zink maintain systems uptime and health for the past 10 years. If you are a small business looking for an IT Consulting partner, I strongly recommend Micro Solutions.
Director of Marketing
Micro Solutions is an integral part of keeping Streeter Associates running smoothly. Our network is a crucial communication link between our various project sites, satellite office and home office. A poorly running network would cause significant harm to our company. We've had experiences with other managed services companies and IT Consultants and Micro Solutions earns high marks. They employ experienced professionals and the owner, Mike Woolridge, is very attuned to our needs. Micro Solutions is local, knowledgeable and responsive. They have gained our full trust!
Steuben County Conference and Visitors Bureau
Digital Marketing Manager/ IT
Since onboarding with Micro Solutions and moving all our desktops to the cloud we have enjoyed the ability to access our systems and data remotely from any location with an Internet connection. With the number of staff members requiring the ability to work from anywhere, this has been a huge benefit. Unlike some other IT Support Providers, Micro Solutions is very responsive to our needs, in fact the owner and CEO makes himself available if needed which brings a high level of comfort. Also unlike other IT Support Providers, Micro Solutions listens to our needs and provides us with only the technology we need, not attempting to push unnecessary costs on us. I would recommend Micro Solutions to any business looking for a trusted partner.