ABOUT MICRO SOLUTIONS
Technology Has Changed Since 1996. Our Commitment to Clients Has Not.
Micro Solutions is a Corning-based IT company that has helped businesses solve technology problems since 1996.
Our service model has changed as technology and client needs have changed. What has remained constant is our belief that clients should know and trust the people responsible for their technology.
How Micro Solutions Began
Before founding Micro Solutions, Mike Wooldridge worked as a Microsoft systems engineer. In 1996, he started the company in Corning to help businesses solve technology problems through direct, dependable support.
At the time, that meant traditional break-fix IT. When something stopped working, we stepped in, identified the problem, and helped get the business moving again.
That model allowed us to build deep technical experience and lasting relationships with the people we served. It also gave us a close view of how quickly technology was becoming essential to everyday business.
The systems became more connected. The risks became more complex. Employees depended on technology for more of their work. Over time, it became clear that waiting for something to break was no longer enough.
Fixing the Problem Was No Longer Enough
After years of working in a break-fix model, we began to see a pattern. Repairing the immediate issue mattered, but it did not always prevent the next disruption. Businesses needed someone to look beyond the current problem and help manage the larger technology environment.
Support Often Started Too Late
By the time we were called, systems were already unavailable, employees could not work, or an important decision had become an emergency.
Recurring Problems Needed Deeper Attention
Solving one incident did not always address maintenance, documentation, security, planning, or the conditions that allowed the problem to return.
Technology Had Become a Business Responsibility
As businesses relied more heavily on their systems and data, technology could no longer be managed as a series of isolated repairs.
Why We Chose a More Proactive Model
After more than two decades of break-fix support, Micro Solutions began a deliberate transition toward proactive managed services.
The goal was not to abandon responsive support. It was to build a model that could do more than react after something failed.
Businesses needed ongoing maintenance, clearer documentation, stronger security, better planning, and a team that could help identify problems before they became emergencies. That experience shaped the company we are today.
Fixing the immediate problem still matters. Helping prevent the next avoidable disruption matters too.
Today, Micro Solutions manages technology as an ongoing business responsibility rather than a collection of disconnected repairs.
The Model Evolved. The Relationship Stayed Personal.
Our tools, services, and responsibilities have changed. The way we believe clients should be treated has not. Technology support works better when the people providing it understand the business, communicate clearly, and accept responsibility for helping move issues forward.
The People Behind Your Technology
Micro Solutions is led by founder and President Mike Wooldridge and supported by people with responsibilities across technical support, senior engineering, client relationships, cybersecurity, compliance, technology planning, and onboarding.
That range matters because business technology rarely fits into one narrow category. A single issue may involve an employee, a device, a cloud platform, a vendor, or a security concern. Our team brings different areas of experience to the same client relationship while keeping communication personal and accountable.
Clients should not have to choose between access to a broader technology team and a relationship that still feels human. Micro Solutions is structured to provide both.
Mike Wooldridge
Founder and President
Before founding Micro Solutions in 1996, Mike worked as a Microsoft systems engineer.
He has led the company through decades of change in business technology, including its transition from traditional break-fix support to proactive managed services.
His leadership continues to shape the company’s focus on practical problem-solving, long-term relationships, and responsibility to the client.
A Relationship Built Over Time
We do not believe a strong IT relationship is built through one project or one support ticket. It develops as we learn the business, establish clear communication, and stay involved as needs change.
1
We Learn Your Business
We begin by understanding the people, systems, priorities, and challenges that shape the technology environment.
2
We Make Responsibility Clear
Clients should know who to contact, how an issue moves forward, and where the next step sits.
3
We Continue to Adapt
As the business changes, the technology relationship should change with it. We stay involved so decisions are not made in isolation.
Built in Corning. Trusted Over Time.
Serving Businesses Since 1996
Micro Solutions has supported businesses through decades of change in technology, security, and the way people work.
Based in Corning, New York
Our roots remain in the community where the company began.
Relationships Built Over Years
Many of the strongest client relationships are not based on one project or one problem. They are built through continued communication, familiarity, and trust.
Longevity does not mean standing still. It means learning, adapting, and continuing to earn trust as client needs change.
Micro Solutions has grown from a traditional break-fix provider into a proactive managed services company while remaining rooted in Corning and committed to the people and businesses it serves.
What Clients Say
Get to Know the Team Behind Micro Solutions
Choosing an IT company starts with understanding the people behind it.
If you are looking for a more personal and accountable approach to technology, start with a conversation. We will learn about your situation, answer your questions, and help determine whether Micro Solutions is the right fit.