REMOTE IT SERVICES
Remote IT Support Built Around What You Need
You should not have to choose between handling IT alone and outsourcing your entire technology environment.
Remote IT gives your business ongoing helpdesk access, a cybersecurity foundation, and clearly defined remote IT management based on the responsibilities you need us to handle.
Who It’s For
Remote IT Can Work With or Without an Internal IT Team
Every business needs a different level of IT support. Remote IT is designed for organizations that want dependable ongoing help without automatically handing over every technology responsibility.
No Internal IT Team?
Give your employees a clear place to go when technology gets in the way of their work.
Micro Solutions can provide helpdesk support and manage the day-to-day IT responsibilities included in your agreement, without requiring your business to move into a full managed IT relationship.
Already Have Internal IT?
Your IT team does not have to carry everything alone.
Remote IT can work as a co-managed relationship, with Micro Solutions taking selected responsibilities while your internal team keeps control of the areas it wants to manage.
Most of Your Support Can Be Handled Remotely
You need dependable IT help, but regular onsite service is not a major part of your day-to-day needs.
You Need More Than Break-Fix Support
You want an ongoing support relationship instead of figuring out who to call every time something goes wrong.
You Want Defined Coverage
You need help with specific IT responsibilities without purchasing broader management than your business needs.
What You Get
Clear IT Support With Clearly Defined Responsibilities
Flexible IT support only works when everyone knows who is responsible for what.
Every Remote IT relationship starts with a defined scope, so your team knows what Micro Solutions will handle and what stays with you from the beginning.
Helpdesk Support
Approved users have access to the Micro Solutions helpdesk for technology issues covered by your agreement.
That gives employees a clear support path instead of leaving them to figure out who should handle each problem.
A Cybersecurity Foundation
Remote IT includes a cybersecurity toolkit based on your service configuration, helping keep day-to-day security responsibilities connected to the technology they protect.
For a deeper look at our approach, learn more about how Micro Solutions manages cybersecurity.
Remote IT Management
Micro Solutions manages the day-to-day infrastructure, configuration, and technology responsibilities assigned to our team.
Your business gets ongoing management where it needs help without automatically outsourcing every part of IT.
Depending on your agreed scope, additional services can include email security, Microsoft 365 administration, backup management, and other remote IT responsibilities.
Remote IT vs. TotalCare
Everyone Should Know Who Handles What
During onboarding, we create a responsibility matrix that defines what Micro Solutions manages, what stays with your team, and where we work together. That gives everyone a shared understanding of ownership before ongoing support begins.
Micro Solutions Handles
The IT responsibilities assigned to our team as part of your Remote IT agreement. We know what we own and what your team expects us to manage.
Your Team Handles
The responsibilities you or your internal IT team choose to keep. Bringing in Micro Solutions does not mean giving up control of the areas you want to continue managing.
Shared or Coordinated
Areas where both teams have a role. The responsibility matrix helps define how we work together so important tasks do not get lost between teams.
The goal is simple: when something needs attention, everyone knows who is responsible for moving it forward.
Compare Your Options
How Much IT Responsibility Do You Want Us to Take?
Remote IT and TotalCare are not simply two price levels of the same service.
They are designed for businesses that need different levels of IT ownership.
Remote IT: Targeted IT Coverage
Remote IT may be the better fit when you:
TotalCare: Broader IT Ownership
TotalCare may be the better fit when you:
Remote IT gives you targeted coverage. TotalCare gives Micro Solutions broader ownership.
Neither model is automatically better. The right choice depends on how much responsibility your business needs an outside IT team to take.
How It Works
Getting Started With Remote IT
You do not need to know exactly how your support agreement should be structured before talking with us. We help define that with you.
1
Define the Support Scope
We review your users, technology environment, internal resources, and day-to-day support needs.
Then we determine what Micro Solutions should handle and what should remain with your team.
2
Set Up Remote Support
We document the systems relevant to our scope, establish approved support contacts, configure remote access, and deploy the tools included in your agreement.
3
Support and Adjust
Micro Solutions begins handling helpdesk requests and the IT responsibilities assigned to us.
As your business changes, the scope can change too. If you eventually need broader IT ownership, we can also evaluate whether TotalCare makes more sense.
Clear From the Start
Know What Is Covered Before Support Begins
Remote IT is built around a clearly defined agreement.
You should know how support works, what Micro Solutions is responsible for, and where the boundaries are before the relationship begins.
Helpdesk Hours
Standard helpdesk hours are 8:00 a.m. to 5:00 p.m.
After-hours support may be available upon request.
Approved Support Contacts
Your agreement defines who can contact the helpdesk.
That may include selected contacts or your broader employee base depending on how the service is structured.
Nationwide Remote Support
Because Remote IT is designed around remote delivery, Micro Solutions can support businesses throughout the United States.
Onsite Help When It Is Needed
Remote IT is primarily a remote service, but that does not mean onsite help is impossible.
When onsite assistance is needed, Micro Solutions can discuss the appropriate option based on your location and situation. In areas we cannot reach directly, third-party resources may be coordinated.
Flat-Rate, Defined Scope
Remote IT is a recurring flat-rate service based on the responsibilities included in your agreement.
Work outside that agreed scope is discussed and billed separately.
If your business consistently needs broader proactive management, greater advisory involvement, or regular onsite support, TotalCare managed IT may be the better fit.
Client Experience
Remote IT in the Real World
The best way to understand a support relationship is to hear from a business already using it.
Industry
Museum and Cultural Organization (Nonprofit)
Service Relationship
Long-standing Totalcare client
Areas Supported
Hardware troubleshooting, network support, cybersecurity, and antivirus services
Common Questions
Remote IT FAQs
Do we need an internal IT person to use Remote IT?
No. Remote IT can support businesses that do not have internal IT as well as organizations that already have an IT employee or department.
The service scope is built around the responsibilities your business needs Micro Solutions to handle.
Can Remote IT work alongside our existing IT team?
Yes. In a co-managed relationship, Micro Solutions can take responsibility for selected areas while your internal IT team keeps ownership of the rest.
Those responsibilities are documented during onboarding so everyone understands who handles what.
What is included with Remote IT?
Remote IT includes helpdesk support within the agreed scope, a cybersecurity foundation, and day-to-day remote IT management for the responsibilities assigned to Micro Solutions.
Additional services can be included depending on the agreement.
How is Remote IT different from TotalCare?
Remote IT provides targeted helpdesk and remote technology support.
TotalCare is designed for businesses that want Micro Solutions to take broader responsibility for managing the IT environment, including greater proactive management, onsite involvement, and advisory support.
Can all of our employees contact the helpdesk?
That depends on your agreement.
Some organizations designate specific support contacts, while others make the helpdesk available to a broader group of employees.
Can you support us outside New York or Pennsylvania?
Yes. Remote IT can be delivered to businesses throughout the United States because the service is primarily provided remotely.
Can Remote IT include onsite assistance?
Onsite assistance can be arranged when needed, but Remote IT is designed primarily for remote delivery.
The available option depends on your location and the type of work required.
Next Step
Find the Right Level of IT Support
If your business needs more IT structure but does not need to outsource everything, Remote IT may be the right fit.
Tell us where your team needs help. We can determine what Micro Solutions should handle, what should remain with your team, and whether Remote IT or TotalCare makes more sense.